This position is responsible for installing, troubleshooting and repairing CNC machines.
Principle Duties & Responsibilities
Provide exceptional customer service
Clearly and professionally interact with customers
Work closely with customers and machines to ensure equipment operates within expected tolerances
Pursue machine diagnosis of our internal Product Support Group (PSG) to repair equipment
Work carefully with the PSG for technical assistance and provide them with diagnostic feedback
At times, use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties
Use electrical and electronic knowledge to help troubleshoot and solve issues
Read and utilize company repair manuals and work orders for assistance with repairs and diagnostics
Clean, replace or install parts to maintain smooth operation of machinery and equipment
Assemble, install, align equipment as needed
Accurately report technical conditions and information of machines to PSG and management
Interface with cross functional work teams such as applications, sales, engineering, production, etc.
When needed, provide onsite training to customers for operation and/or repair of machines
Assist other Field Service Engineers as needed
Receive factory product training and technical service knowledge as needed
Submit organized and helpful service reports for each repair mission
Help to develop or adjust existing technical documentation
Work as required with minimal supervision in compliance with all safety requirements
Travel up to 100%. Travel includes regional and national travel
Must be able to lift 70 pounds without aid
Associates program or technical school degree in Engineering principles or a suitable combination of education and work experience. Experience in computer software, file management, electronics, digital circuits, wiring, mechanics and hydraulics is helpful. Well-mannered, able to work with all different types of customers. Must have and maintain a clean and valid drivers license and record.
COMPENSATION AND BENEFITS:
Competitive hourly an hour, OT, complete corporate benefits to include major medical, dental and 401 (K). Tremendous growth opportunity!
Associated topics: breakdown, customer service, diagnose, field service, machine maintenance, machine repair, mechanical, millwright, repair, service technician
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.